
Hi I'm getting this error on apache2/error.log and I dont know how to solve it: ERROR: OTRS-CGI-99 Perl: 5.10.0 OS: linux Time: Tue Jan 19 16:52:35 2010 Message: Need User! Traceback (20258): Module: Kernel::System::CustomerUser::DB::CustomerUserDataGet (v1.78) Line: 414 Module: Kernel::System::CustomerUser::CustomerUserDataGet (v1.55) Line: 283 Module: Kernel::Modules::AgentTicketZoom::Run (v1.6.2.2) Line: 315 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 I'm running OTRS:ITSM 1.3.2 on a Debian/Lenny apache2 2.2.9-10+lenny6 libapache2-mod-perl2 2.0.4-5 perl 5.10.0-19lenny2 Any ideas? Best regards

Hi, On 19.01.2010, at 16:56, magicboiz wrote:
I'm getting this error on apache2/error.log and I don't know how to solve it:
ERROR: OTRS-CGI-99 Perl: 5.10.0 OS: linux Time: Tue Jan 19 16:52:35 2010
Message: Need User!
Traceback (20258): Module: Kernel::System::CustomerUser::DB::CustomerUserDataGet (v1.78) Line: 414
make sure your CustomerUer configuration in Config.pm is configured OK. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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magicboiz
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Nils Leideck - ITSM