different response templates with different response styles

23 Aug 2004

      hi there,

we have different "empty responses" in the compose answer window. in
dependence of the response chosen I would like to format the quote. I found

$Self->{ResponseFormat} = '$Data{"Salutation"} [...] ';

which allows me to format the response. but how do I find out which of the
response templates the agent has chosen?

also I'd like to define "pending auto +" as the default state of a response.
I found

    $Self->{EmailDefaultNewNextState} = 'pending auto +';

and 

    $Self->{DefaultNextComposeType} = 'pending auto +';

but neither seem to do it. any input is appreciated.

thanks, marc
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Marc Schlaile