queueview - show only open|new tickets
Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex
We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alex Mihicinac Sent: Wednesday, October 11, 2006 10:11 AM To: User questions and discussions about OTRS.org Subject: [otrs] queueview - show only open|new tickets Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Hi Benjamin, Benjamin Burton wrote:
We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue.
Thanks for hint. My plan B was the same thing you suggested. :) Anyways, I thought it could be done somehow via systemconfig, but couldn't manage to find that kind of option. Maybe this is good idea for future releases of OTRS. Best regards, Alex
There is a way. I modified my queue view in the system config to include
tickets that are "merged". So there is a way to do it.
I cant remember off the top of my head what sysconfig module to edit, but I
got it from the manual. I will try to find the option and let you know if
you cant find it.
----- Original Message -----
From: "Alex Mihicinac"
Hi Benjamin,
Benjamin Burton wrote:
We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue.
Thanks for hint. My plan B was the same thing you suggested. :) Anyways, I thought it could be done somehow via systemconfig, but couldn't manage to find that kind of option.
Maybe this is good idea for future releases of OTRS.
Best regards,
Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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Terry Dobbs wrote:
There is a way. I modified my queue view in the system config to include tickets that are "merged". So there is a way to do it.
I cant remember off the top of my head what sysconfig module to edit, but I got it from the manual. I will try to find the option and let you know if you cant find it.
Great! If you remember how you did it, please let me know. I'll dig through sysconfig again :-) Best regards, Alex
Ok I found it.
Click on Admin and then go to sysconfig. Under group selection select
"Ticket" and then click Show.
Click on Core:Ticket and scroll down to Ticket::ViewableStateType:.
That should do it for you....
----- Original Message -----
From: "Alex Mihicinac"
Terry Dobbs wrote:
There is a way. I modified my queue view in the system config to include tickets that are "merged". So there is a way to do it.
I cant remember off the top of my head what sysconfig module to edit, but I got it from the manual. I will try to find the option and let you know if you cant find it.
Great! If you remember how you did it, please let me know. I'll dig through sysconfig again :-)
Best regards,
Alex
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participants (3)
-
Alex Mihicinac -
Benjamin Burton -
Terry Dobbs