1.0.2 (and possibly earlier) Subject beginning with "re" is stripped from the customer interface.
Hi, In the customer interface, if a ticket is created where the first word starts with "Re" the subject line of the message is truncated in the my ticket display within the customer interface. For example, if you create a ticket with a subject of "Repeating my earlier concerns," it will appear in the customer interface as "peating my earlier concerns." I haven't really tested this thoroughly, but it appears that this isn't affected in email notifications or via the agent interface. Thanks, Paul
Hi Paul, On Wed, Mar 12, 2003 at 11:52:20AM -0500, Paul wrote:
In the customer interface, if a ticket is created where the first word starts with "Re" the subject line of the message is truncated in the my ticket display within the customer interface.
For example, if you create a ticket with a subject of "Repeating my earlier concerns," it will appear in the customer interface as "peating my earlier concerns."
I haven't really tested this thoroughly, but it appears that this isn't affected in email notifications or via the agent interface.
Thanks for the bug report. Now I fixed it in the CVS 1.0 tree and CVS HEAD. PS: It would be nice if http://bugs.otrs.org/ would be used for bug reports. :)
Paul
Thanks, Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
Thanks Martin!
PS: It would be nice if http://bugs.otrs.org/ would be used for bug reports. :)
Oops, forgot all about that. I'll make a note to report future issues there. :) Thanks :) Paul
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Martin Edenhofer -
Paul