Closed ticket notification only: it's possible?
Hi, I would like to send closed ticket notification WITHOUT sending all ticket status change notifications. I looked up on the list to find solutions about that, but found only confirmation to the fact that it is only possible to send notifications for all ticket state change, without distintions. Has anyone solved this problem? It's possible to put an "if" in Kernel/Config.pm to allow the notification only in case of Ticket State Change TO "Close"? Thanks in advance, Simone -- Simone Balboni, Ph.D. Centro Servizi Informatici di Ateneo Alma Mater Studiorum - Universita' di Bologna V.le Filopanti, 3 - 40126 Bologna (Italy) Phone: + 39 051 2095924 - Fax: + 39 051 2095918 e-mail: simone.balboni@unibo.it
On Tuesday, April 20, 2004 10:50 AM
Simone Balboni
I would like to send closed ticket notification WITHOUT sending all ticket status change notifications. I looked up on the list to find solutions about that, but found only confirmation to the fact that it is only possible to send notifications for all ticket state change, without distintions. Has anyone solved this problem? It's possible to put an "if" in Kernel/Config.pm to allow the notification only in case of Ticket State Change TO "Close"?
This is indeed not realized by now, sorry. Contact sales@otrs.de if you want to see it implemented soon, as it's not impossible, for sure. What is impossible? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Simone Balboni