Is it possible to connect OTRS to DC? so I don't have to add user/customer manually ........ I can see that it can use LDAP, Anyone have implement and document how to connect OTRS to DC? Thank you very much Yuan ------------
Dear Yuan, please read this documentation page first: http://doc.otrs.org/3.0/en/html/x2276.html Chapter 11.2.2 is your OTRS guide through the (LDAP) galaxy ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 09:40, Yuan Yudistira wrote:
Is it possible to connect OTRS to DC? so I don't have to add user/customer manually ........
I can see that it can use LDAP,
Anyone have implement and document how to connect OTRS to DC?
Thank you very much
Yuan ------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Yuan, Yes, it's possible. This is probably the most asked question about OTRS. So look through the mail archives and look at the documentation. Look for "Active Directory" and "LDAP". Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira Sent: Thursday, December 16, 2010 9:40 AM To: User questions and discussions about OTRS. Subject: [otrs] Connect To Domain Controller? Is it possible to connect OTRS to DC? so I don't have to add user/customer manually ........ I can see that it can use LDAP, Anyone have implement and document how to connect OTRS to DC? Thank you very much Yuan ------------
Oh ok.
I tried to activate Customer Auth LDAP
I think settings is correct,
but I go to http://suppport.localdomain/otrs/customer.pl
i got blank screen
I get this error messages in linux messages log :
Dec 16 18:27:28 www OTRS-CGI-10[10823]:
[Error][Kernel::System::CustomerAuth::new][Line:102]: [Thu Dec 16
18:27:28 2010] LDAP.pm: Can't locate Net/LDAP.pm in @INC (@INC
contains: ../../ /opt/lampp/Custom /opt/lampp/Kernel/cpan-lib
/opt/lampp /opt/lampp/bin/../../Kernel/cpan-lib /opt/lampp/bin/../..
/opt/lampp/lib/perl5/5.10.1/i686-linux /opt/lampp/lib/perl5/5.10.1
/opt/lampp/lib/perl5/site_perl/5.10.1/i686-linux
/opt/lampp/lib/perl5/site_perl/5.10.1 . /opt/lampp/bin/../..
/opt/lampp/bin/../../Kernel/cpan-lib) at
../..//Kernel/System/CustomerAuth/LDAP.pm line 17. [Thu Dec 16
18:27:28 2010] LDAP.pm: BEGIN failed--compilation aborted at
../..//Kernel/System/CustomerAuth/LDAP.pm line 17.
Dec 16 18:27:28 www OTRS-CGI-10[10823]:
[Error][Kernel::System::CustomerAuth::new][Line:102]: Can't load
backend module Kernel::System::CustomerAuth::LDAP!
I search
www:~ # find /opt -name "LDAP.pm"
/opt/lampp/bin/Kernel2/System/CustomerAuth/LDAP.pm
/opt/lampp/bin/Kernel2/System/CustomerUser/LDAP.pm
/opt/lampp/bin/Kernel2/System/Auth/Sync/LDAP.pm
/opt/lampp/bin/Kernel2/System/Auth/LDAP.pm
/opt/lampp/System/CustomerAuth/LDAP.pm
/opt/lampp/System/CustomerUser/LDAP.pm
/opt/lampp/System/Auth/Sync/LDAP.pm
/opt/lampp/System/Auth/LDAP.pm
/opt/lampp/Kernel/System/CustomerAuth/LDAP.pm
/opt/lampp/Kernel/System/CustomerUser/LDAP.pm
/opt/lampp/Kernel/System/Auth/Sync/LDAP.pm
/opt/lampp/Kernel/System/Auth/LDAP.pm
/opt/otrs/Kernel/System/CustomerAuth/LDAP.pm
/opt/otrs/Kernel/System/CustomerUser/LDAP.pm
/opt/otrs/Kernel/System/Auth/Sync/LDAP.
There is no NET/LDAP.pm
I used this command to install PERL Module Net::LDAP
perl -MCPAN -e shell
install Net::LDAP
and success ..
what other things should I check?
YY
------------
On Thu, Dec 16, 2010 at 5:19 PM, Lars Jørgensen
Hi Yuan,
Yes, it's possible.
This is probably the most asked question about OTRS. So look through the mail archives and look at the documentation. Look for "Active Directory" and "LDAP".
Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira Sent: Thursday, December 16, 2010 9:40 AM To: User questions and discussions about OTRS. Subject: [otrs] Connect To Domain Controller?
Is it possible to connect OTRS to DC? so I don't have to add user/customer manually ........
I can see that it can use LDAP,
Anyone have implement and document how to connect OTRS to DC?
Thank you very much
Yuan ------------
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participants (3)
-
Lars Jørgensen -
Nils Leideck -
Yuan Yudistira