hi i am running OTRS on small business server 2003. the back option on the tickets are suddenly not available. i checked the sysconfig and the back link for the menumodule is added. but even then i am not able to see the back link in any of the tickets. can somebody help me with this??? thank you _________________________________________________________________ Post free property ads on Yello Classifieds now! www.yello.in http://ss1.richmedia.in/recurl.asp?pid=221