Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved. Thanks -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote:
The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN.
Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Tom French wrote:
I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP.
So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved.
You can set the FQDN in Kernel/Config.pm: $Self->{'FQDN'} = 'yourhost.example.com'; Would that help? Nils.
participants (2)
-
Nils Breunese (Lemonbit Internet) -
Tom French