OK, there have a some example step 1. create a queue for approval propose, 2. create a job in generic agent, set the condition is type=request and decision=null, action is move to approval queue 3. create a job in generic agent, set the condition is type=request and decision=approved and queue=approval , action is move to the support team queue On Mon, Jun 15, 2009 at 12:58 PM, Bhushan Badgujar < bhushan.badgujar@g-t-s.in> wrote:

HI,

Anybody help me…………!

FYI>>>>>

Regard

*Bhushan Badgujar*

*Executive – IT Facilities*

*From:* Bhushan Badgujar [mailto:bhushan.badgujar@g-t-s.in] *Sent:* Thursday, June 11, 2009 12:13 PM *To:* 'otrs@otrs.org' *Subject:* how to add approval person in request type

Dear Team,

I have install the OTRS 2.3.4 in my organization, In a OTRS I have created three types 1.Request 2.issue 3. Information

My problem is if any customer create Request ticket, The support team want a approval for particular Request ticket. The approval person approved ticket. then closed the ticket from support team.

Example- customer give the request for ‘upgrade the system’ suppose I am a support team I want a approval from IT manager & Customer Department head

Please help me for this issue.

Please give the solution for the same if any idea please submitted

*T**hanks and Regards,*

*Bhushan Badgujar*

*Executive – IT Facilities***

DISCLAIMER:

This message contains privileged and confidential information and is intended only for an individual named. If you are not the intended recipient, you should not disseminate, distribute, store, print, copy or deliver this message. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required, please request a hard-copy version.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Jeffery ___ /\__\ "What is the world coming to?" \/__/