I'm an experienced OTRS user installing a new OTRS. We are using Apache 2.2 under FreeBSD 6.2 with Perl 5.8.8 Everything is (to my knowledge) set up right, but I am having weird access-denied errors and issues with Apache finding modules, etc. When going to the OTRS web page (https://secure.1fast.us/otrs/index.pl), I get: "Forbidden. You don't have permission to access /otrs/index.pl" on this server. The relevant portions of my httpd.conf: ScriptAlias /otrs/ "/usr/local/www/secure/otrs/bin/cgi-bin/" Alias /otrs-web/ /usr/local/www/secure/otrs/var/httpd/htdocs/ Options +ExecCGI </Directory> PerlModule Apache2::Reload PerlModule Apache::DBI PerlModule Apache2::RequestRec PerlInitHandler Apache2::Reload PerlRequire /usr/local/www/secure/otrs/scripts/apache2-perl-startup.pl PerlModule Apache2::RequestRec # set mod_perl2 options ErrorDocument 403 https://secure.1fast.us/otrs/index.pl SSLRequireSSL yes SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv </Location> AllowOverride None Options +ExecCGI -Includes </Directory> AllowOverride None Options +ExecCGI -Includes </Directory> In the httpd-error log, I have a mess of "Can't locate" errors regarding modules in OTRS - except these files all exist! [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/scripts/apache2-perl-startup.pl [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Config.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Config/Defaults.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Language.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/Admin.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminAttachment.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminAutoResponse.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminCustomerUser.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminCustomerUserGroup.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminEmail.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminGroup.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminLog.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminNotification.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminPGP.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminPOP3.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminPackageManager.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminPostMasterFilter.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminQueue.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminQueueAutoResponse.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminQueueResponses.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminResponse.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminResponseAttachment.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminRole.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminRoleGroup.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminRoleUser.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSMIME.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSalutation.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSelectBox.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSession.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSignature.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminState.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSysConfig.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminSystemAddress.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminUser.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AdminUserGroup.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentBook.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentLinkObject.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentPreferences.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentSpelling.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentStats.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketAttachment.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketBounce.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketBulk.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketClose.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketCompose.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketCustomer.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketEmail.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketForward.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketFreeText.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketHistory.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketLock.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketMailbox.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketMove.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketNote.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketOwner.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPending.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPhone.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPlain.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPrint.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPriority.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketQueue.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketSearch.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketStatusView.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/AgentTicketZoom.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerPreferences.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketAttachment.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketMessage.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketOverView.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketZoom.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Modules/CustomerZoom.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/Layout.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/LayoutTicket.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarLockedTickets.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarTicketBulkAction.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentTicket.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentTicketSeen.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationCharsetCheck.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesGeneric.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesLanguage.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesPassword.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesTheme.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/Output/HTML/TicketMenuLock.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Auth.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Auth/DB.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/AuthSession.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/AuthSession/DB.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/AutoResponse.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CSV.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Cache.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CheckItem.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Config.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Crypt.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CustomerAuth.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CustomerCompany.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CustomerGroup.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/CustomerUser.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/DB.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Email.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Encode.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/FileTemp.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Group.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/LinkObject.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Lock.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Log.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Main.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Notification.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/PDF.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/POP3Account.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Package.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/PostMaster/Filter.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/PostMaster/LoopProtection.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Priority.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Queue.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/SLA.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Salutation.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/SearchProfile.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Service.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Signature.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Spelling.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/State.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Stats.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/StdAttachment.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/StdResponse.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/SystemAddress.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Ticket.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Ticket/Article.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Ticket/Number/DateChecksum.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Time.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Type.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/User.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/User/Preferences/DB.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Valid.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Web/InterfaceAgent.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Web/InterfaceCustomer.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Web/InterfacePublic.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Web/Request.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/Web/UploadCache.pm [Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate /usr/local/www/secure/otrs/Kernel/System/XML.pm [Thu Sep 27 13:44:43 2007] [error] [client 67.103.22.253] (13)Permission denied: access to /otrs/index.pl denied Any help is *most* appreciated!