Hi, The system is giving this message, but I didn't modify MIME parameters nor QuotedPrint.pm I only modify Sendmail and pop3 parameters and autoreply message And now when I create a new phone ticket the system create de ticket and send this message: $/ as given is currently unsupported at C:/OTRS/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 153 Who can help me ?? Thanks Antonio