System / SysConfig error message
Dear all I have installed OTRS 2.0.4 on Debian. I can login as root@localhost OK and go to the Admin menu. However, as soon as I try to go to the System, SysConfig page, I get the following error: ==================== cut ==================== Software Error Can't locate object method "new" via Package "XML::Parser:Lite" at ../..//kernel/System/XLM.pm line 781 ==================== cut ==================== Also, I get the following error when I goto Misc, Package Manager: ==================== cut ==================== Software Error ERROR: Need write permission in OTRS home Try: $OTRS_Home/bin/SetPermissions.sh !!! ==================== cut ==================== This is a complete new install and I've done no configuration changes - first login. Any ideas what I've done wrong and how to fix these problems? Many thanks. Oliver
Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as root@localhost OK and go to the Admin menu. However, as soon as I try to go to the System, SysConfig page, I get the following error:
==================== cut ==================== Software Error
Can't locate object method "new" via Package "XML::Parser:Lite" at ../..//kernel/System/XLM.pm line 781 ==================== cut ====================
Also, I get the following error when I goto Misc, Package Manager:
==================== cut ==================== Software Error
ERROR: Need write permission in OTRS home Try: $OTRS_Home/bin/SetPermissions.sh !!! ==================== cut ====================
This is a complete new install and I've done no configuration changes - first login. Any ideas what I've done wrong and how to fix these problems?
Well, did you do what the error says? Run $OTRS_Home/bin/ SetPermissions.sh. And while you're at it, is everything ok according to $OTRS_Home/bin/otrs.checkModules? Nils Breunese.
participants (2)
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Nils Breunese (Lemonbit Internet) -
Oliver Buckie