Tickets appearing in the calendar?

Mike Dent

10 May 2007 10 May '07

2:51 p.m.

Hi, What is the purpose of the calender choice/button in the Queue admin? I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done? Thanks Mike

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Christian Schoepplein

15 May 15 May

4:11 p.m.

Hello, On Thu, May 10, 2007 at 03:51:01PM +0100, Mike Dent wrote:

...

What is the purpose of the calender choice/button in the Queue admin?

You can define differnt calendars when more then one time zone is needed.

...

I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

...

Mike

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Mike Dent

9:30 p.m.

On 5/15/07, Christian Schoepplein wrote:

...

Hello,

On Thu, May 10, 2007 at 03:51:01PM +0100, Mike Dent wrote:

...
What is the purpose of the calender choice/button in the Queue admin?

You can define differnt calendars when more then one time zone is needed.

...
I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot. Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :) Thanks Christian, Mike

Alexander Scholler

22 May 22 May

6:06 a.m.

Hi all, Mike Dent schrieb:

...

...
...
I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot.

Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :)

I don't think the feature of "creating a ticket automatically through calendar at a predefined date" is not really enriching. You can create the ticket as soon as you know that the ticket is needed in future. You can then set a special pending-state (with state-auto-change) or use the ticket-freetime-field (e.g. start-date) to reactivate the ticket when the time comes. You can even hide the ticket with the special pending-date of being displayed within the queues. Bye, Alex

Mike Dent

7:31 a.m.

On 5/22/07, Alexander Scholler wrote:

...

Hi all,

Mike Dent schrieb:

...
...
...
I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot.

Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :)

I don't think the feature of "creating a ticket automatically through calendar at a predefined date" is not really enriching.

You can create the ticket as soon as you know that the ticket is needed in future. You can then set a special pending-state (with state-auto-change) or use the ticket-freetime-field (e.g. start-date) to reactivate the ticket when the time comes. You can even hide the ticket with the special pending-date of being displayed within the queues.

Bye, Alex

Hi Alex, My point was really that it is not possible to have a ticket create an appointment on the calendar built in to OTRS. In the environment I use OTRS in, I find myself cutting and pasting ticket details in to iCal in order to create a customer appointment. If you have say 5 appointments a day, which all started life as a ticket in otrs, it is a nice feature. Best, Mike

Alexander Scholler

10:35 a.m.

Hi Mike, Mike Dent schrieb:

...

On 5/22/07, Alexander Scholler wrote:

...
Hi all,

Mike Dent schrieb:

...
...
...
I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot.

Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :)

I don't think the feature of "creating a ticket automatically through calendar at a predefined date" is not really enriching.

You can create the ticket as soon as you know that the ticket is needed in future. You can then set a special pending-state (with state-auto-change) or use the ticket-freetime-field (e.g. start-date) to reactivate the ticket when the time comes. You can even hide the ticket with the special pending-date of being displayed within the queues.

Bye, Alex

Hi Alex, My point was really that it is not possible to have a ticket create an appointment on the calendar built in to OTRS. In the environment I use OTRS in, I find myself cutting and pasting ticket details in to iCal in order to create a customer appointment. If you have say 5 appointments a day, which all started life as a ticket in otrs, it is a nice feature.

OK, I see - then this is really a nice feature.

...

Best, Mike

Bye, Alex

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Alexander Scholler
Christian Schoepplein
Mike Dent