Hi, We're just expanding our use of OTRS 2.3.4 in that we have new roles, which have dedicated queues defined for them for privacy, etc. When the agent views the Workflow View they are presented with the default list of queues : Advisory : Hotline : Incident. How do I change this default view so that they can see by default the queue defined for that group? Thanks in advance.
Hi Steve, On 29.05.2009, at 12:26, Steve Hall wrote:
Hi,
We're just expanding our use of OTRS 2.3.4 in that we have new roles, which have dedicated queues defined for them for privacy, etc.
When the agent views the Workflow View they are presented with the default list of queues : Advisory : Hotline : Incident.
How do I change this default view so that they can see by default the queue defined for that group?
Please send this question to the SIRIOS Mailing list. This is a non- OTRS specific question. Thanks! -- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
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