Ah, you mean the *state* 'Removed'. I've missed that, sorry. Just add 'removed' as an option toTicket::Frontend::AgentTicketBulk###StateTypein Admin > SysConfig. hth, - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews[backPid]=51&cHash=ef91fa143eand get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Nov 4, 2009 at 11:10 AM, Rodrigo Correa wrote:

Hi Michiel, ok, But the action of "REMOVED" is no longer available when I run the Bulk Action.

Tks,

------------------------------ Date: Wed, 4 Nov 2009 09:32:50 +0100 From: mb@otrs.org To: otrs@otrs.org Subject: Re: [otrs] Option REMOVED in Bulk Action.

Hi Rodrigo,

In the OTRS versions before 2.4 the Bulk Action was implemented as a frontend module (meaning that you'd have a button on the top of your screen, just like "Ticket" and "QueueView", to do a bulk action).

In 2.4, the bulk action has been integrated in the S/M/L view of the tickets. You'd have checkboxes before the tickets, and a 'Bulk Action' button on the bottom of the screen to go with that. There's even a checkbox next to the 'Bulk Action' button that does 'select all' if you'd need that! [image: http://otrs.org/2.4/images/ticketoverview.png]

- Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews[backPid]=51&cHash=ef91fa143eand get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!

On Tue, Nov 3, 2009 at 10:21 PM, Rodrigo Correa wrote:

Hello, I upgraded my OTRS, the version 2.3.3 to 2.4.5, after the update I am finding it REMOVED the option when I perform a Bulk Action. This option was removed this version of OTRS?

Tks,

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