http://forums.otterhub.org/viewtopic.php?f=53&p=66684#p66684 Concept: Using LimeSurvey to make your multiple (even different-language) surveys, inject your ticketnumber as a token to a LimeSurvey "closed' survey, Then, create an OTRS Response that will be your survey response request, which would include the hyperlink to the language and queue-based survey.