In-Reply-To=<1284330384.3568.15.camel@dm-ubuntu> X-Info: Keep It Simple, Stupid. X-Operating-System: Linux, kernel 4.4.0-38-generic X-Message-Flag: WARNING!! Microsoft sucks User-Agent: Every email client sucks, this one just sucks less. X-Geek-Reference: https://www.ifohancroft.com/geek.html X-Geek-Version: Version 3.1 X-Geek: GCS/CC/IT/M/S d- s:+ a-- C++ L++ P E--- W N* o? K? w !O !M V? PS+ PE Y++ PGP++ t+ 5 X R tv+ b+ DI D? G e>++ h-- r-/++ z+ X-Grepthis: Nazi Bomb Kosovo Heroin Gun Gay RAF Kuba Krypto IS ISIS NSA Anonymous Iraq - sorry for that stuff, but I do not want security agencies to spy too much on our emails Organization: Universiaetsbibliothek Frankfurt - E-Dienste Support X-PGP-Key: fp="2A97 FB40 A80A 8D44 64EA B2DF EF98 CA47 025C 84E8" Hey, did you fix this Problem? I am having what seems to be a similiar issue with my installation of otrs-5.0.10 in a Jail on FreeNAS ( = FreeBSD 10.3-STABLE FreeBSD ) ########snip####### [Fri Sep 23 14:56:39.176806 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: [Fri Sep 23 14:56:39 2016] installer.pl: Use of uninitialized value in shmctl at /usr/local/ot rs/bin/cgi-bin/../../Kernel/System/Log.pm line 304.: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177877 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: ERROR: OTRS-CGI-10 Perl: 5.20.3 OS: freebsd Time: Fri Sep 23 14:56:39 2016: /usr/local/otrs/bi n/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177924 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177991 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Message: Can't remove shm for log: Function not implemented: /usr/local/otrs/bin/cgi-bin/inst aller.pl [Fri Sep 23 14:56:39.178017 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178070 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: RemoteAddress: IP: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178117 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: RequestURI: /otrs/installer.pl: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178143 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178190 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Traceback (17261): : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178249 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::Log::CleanUp Line: 305: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178305 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::Log::new Line: 108: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178382 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226: /usr/local/otrs/bin/cgi-bin/ installer.pl [Fri Sep 23 14:56:39.178445 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::Get Line: 180: /usr/local/otrs/bin/cgi-bin/installer .pl [Fri Sep 23 14:56:39.178511 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46: /usr/local/otrs/bin/cgi-bin/inst aller.pl [Fri Sep 23 14:56:39.178588 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226: /usr/local/otrs/bin/cgi-bin/ installer.pl [Fri Sep 23 14:56:39.178651 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::Get Line: 180: /usr/local/otrs/bin/cgi-bin/installer .pl [Fri Sep 23 14:56:39.178716 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::Cache::new Line: 63: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.178785 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226: /usr/local/otrs/bin/cgi-bin/ installer.pl [Fri Sep 23 14:56:39.178848 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::Get Line: 180: /usr/local/otrs/bin/cgi-bin/installer .pl [Fri Sep 23 14:56:39.178920 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643: /usr/local/otrs/bin/cgi-bin/installer. pl [Fri Sep 23 14:56:39.178980 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::SysConfig::new Line: 73: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.179048 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226: /usr/local/otrs/bin/cgi-bin/ installer.pl [Fri Sep 23 14:56:39.179118 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::ObjectManager::Get Line: 180: /usr/local/otrs/bin/cgi-bin/installer .pl [Fri Sep 23 14:56:39.179179 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::Modules::Installer::Run Line: 150: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.179257 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132: /usr/local/otrs/bin/cgi-bin /installer.pl [Fri Sep 23 14:56:39.179324 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Module: /usr/local/otrs/bin/cgi-bin/installer.pl Line: 39: /usr/local/otrs/bin/cgi-bin/inst aller.pl [Fri Sep 23 14:56:39.179350 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.179478 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: [Fri Sep 23 14:56:39 2016] installer.pl: Use of uninitialized value in shmread at /usr/local/o trs/bin/cgi-bin/../../Kernel/System/Log.pm line 281.: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.179566 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 281.: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.182497 2016] [cgi:error] [pid 17244] [CLIENT] End of script output before headers: installer.pl ######snip###### Greets J
Hi, 23.09.2016 15:15 - Jens Heinrich schrieb:
14:56:39 2016: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177924 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177991 2016] [cgi:error] [pid 17244] [CLIENT]
The only thing I can think of is the path. please check $HOME of the otrs user -- Florian
Hi, On 16-09-28 22:02:39, Florian Edlhuber wrote:
23.09.2016 15:15 - Jens Heinrich schrieb:
14:56:39 2016: /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177924 2016] [cgi:error] [pid 17244] [CLIENT] AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl [Fri Sep 23 14:56:39.177991 2016] [cgi:error] [pid 17244] [CLIENT]
The only thing I can think of is the path. please check $HOME of the otrs user
$HOME was /usr/local/otrs should it have been something else? I got past this point now and want to archive what i have done for other users with a similiar work case; if you want i can also make a copy of the original man page where the paths are adapted for a FreeBSD with the extra points of a jail Greets Jens --doc.txt ######################################### #new jail to try #https://otrs.github.io/doc/manual/admin/stable/en/html/manual-installation-o... pkg install otrs apache24 perl /usr/local/otrs/bin/otrs.CheckModules.pl #and install the modules you still need cpan DBD::ODBC #check the other packages perl -cw /usr/local/otrs/bin/cgi-bin/index.pl cpan CGI::Carp CGI::Util cpan install Log::Log4perl perl -cw /usr/local/otrs/bin/cgi-bin/customer.pl perl -cw /usr/local/otrs/bin/otrs.Console.pl #next part according to the manual we setup the apache (which i just installed in the first step) pkg install ap24-mod_perl2-2.0.9,3 #link against the default conf for otrs ln /usr/local/otrs/scripts/apache2-httpd.include.conf /usr/local/etc/apache24/Includes/zzz_otrs.conf service apache24 restart #setting the permissions /usr/local/otrs/bin/otrs.SetPermissions.pl --admin-group=wheel --otrs-user=otrs --web-group=www /usr/local/otrs #so i forgot this pkg install p5-Test-mysqld-0.17_1 p5-version-0.99.15 p5-Test-Version-1.05000 mysql56-client-5.6.33 echo "max_allowed_packet = 20M" >>/usr/local/etc/.my.cnf echo "query_cache_size = 32M" >> /usr/local/etc/.my.cnf echo "innodb_log_file_size = 256M" >> /usr/local/etc/.my.cnf #so now open your web installer #and it crashed because of shm again #add to the jail options allow.sysvipc=true #drop the old db and recreate it empty; #web installer worked til step three so i am further now than originally --
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