Hello, We are new to OTRS and have been building a test system with OTRS 1.1.3 on Windows 2000. We have encountered a problem after uploading attachments of "binary" type (e.g. zip, exe). The attachments are visible in the respective folders (i.e.C:/otrs/var/article), but are not of correct size, and subsequently cannot be opened or executed correctly. The system has been set up with the following options: * TicketStorageModule = Kernel::System::Ticket::ArticleStorageFS (file system) Thanks for your help. Regards Branko Zecevic Pointer d.o.o., Iblerov trg 7, 10000 Zagreb, Croatia tel: +385 (0)1 2325 908 fax: +385 (0)1 2308 416 mobile: +385 (0)98 415 705 email: branko.zecevic@pointer.hr