Hi All, I had installed a OTRS test machine in my internal network. After successfull running now I would like to install another server in production. My requirement is I would like to port all the ticket details from old server to new server ,excluding usreinfo,queue,groups etc. Does any one have same requirements? Thanks -- ___________________________ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000. www.spectrum.net.in www.spectramedi.com