TicketObject->ArticleCreate Update from 5 to 6

Hello, We had a standalone application that creates tickets, and add articles to OTRS 5 via the RPC using SOAP Once we upgrade to 6 we receive the following message when we then try to the run the method PHP Fatal error: Uncaught SoapFault exception: [soap:Server] Can't locate object method "ArticleCreate" via package "Kernel::System::Ticket" at /opt/otrs/bin/cgi-bin/rpc.pl line 109. Would it be possible to point me to the direction for the new method to using for adding an article to a ticket, or any examples that you might be able to link to. Many Thanks,

Hi Paul,
On Mar 1, 2018, at 3:53 PM, Paul jones
wrote: Would it be possible to point me to the direction for the new method to using for adding an article to a ticket, or any examples that you might be able to link to.
The rpc.pl is an interface to gain access to the API. See http://doc.otrs.com/doc/api/otrs/stable/Perl/index.html and you’ll discover that the internal structure changed. I strongly recommend using the Generic Interface instead, this decouples your application from the OTRS internal details. hth, Roy
participants (2)
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Paul jones
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Roy Kaldung