OTRS 2.2.1 doesn't honour Defaults.pm

Hello, I say so because I have browsed the forum, read three times the doc and cannot understand the following behaviour: .- LDAP authentication for agents works OK against Active Directory. .- Whenever try to use the same AD to authenticate customers I get the following error at /var/log/messages: Aug 13 22:07:06 localhost OTRS-CGI-10[30969]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'maripmar' (REMOTE_ADDR: 10.31.33.236) First I thought that I wasn't setting up properly the customer data backend with AD, but then I misconfigured on purpose the LDAP connection to the AD (I mean, I typed wrong the user that I am using to connect when authenticating Agents)... but I didn't get a LDAP binding error, so I suppose that OTRS doesn't take care of configuration options for customer authenticating... and keep ion using Database authentication... Is this a bug or am I doing anything wrong? Please find attached the Defaults.pm file... Thanks in advance and best regards M.A.

Dummy cerberus wrote:
Is this a bug or am I doing anything wrong? Please find attached the Defaults.pm file...
I have no comments on your LDAP problem (we don't use LDAP), but I just wanted to say that you're not supposed to change the Defaults.pm file. If you want to override anything set in there you better override it by setting your preferred values in Config.pm. This way you can always just use the new Defaults.pm when upgrading to a newer version. Nils Breunese.

Thanks a lot... I have configured my settings in that file and now it
works OK... sorry for any inconvenience my mail could cause...
Best regards,
M.A.
On 8/13/07, Nils Breunese (Lemonbit)
Dummy cerberus wrote:
Is this a bug or am I doing anything wrong? Please find attached the Defaults.pm file...
I have no comments on your LDAP problem (we don't use LDAP), but I just wanted to say that you're not supposed to change the Defaults.pm file. If you want to override anything set in there you better override it by setting your preferred values in Config.pm. This way you can always just use the new Defaults.pm when upgrading to a newer version.
Nils Breunese.
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participants (2)
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Dummy cerberus
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Nils Breunese (Lemonbit)