well simply change the owner as the message says :) `zoom` and then change the `owner` to yourself N. Thursday, August 5, 2004, 4:51:12 PM, you wrote: VRP> Hi, VRP> I've got a problem with the 'Pending' function in OTRS. If I choose the VRP> 'Pending' option on a ticket, I get the error: VRP> Warning: Sorry, the current owner is root@localhost! VRP> Comment: Please change the owner first. VRP> Any ideas anybody? VRP> Rajendrakumar Premji Varsani BSc (Hons) VRP> Department for Environment, Food and Rural Affairs (Defra) VRP> This email and any attachments is intended for the named recipient only. Its VRP> unauthorised use, disclosure, storage or copying is not permitted. If you have VRP> received it in error, please destroy all copies and inform the sender. Whilst this VRP> email and associated attachments will have been checked for known viruses VRP> whilst within Defra systems we can accept no responsibility once it has left our VRP> systems. Communications on Defra's computer systems may be monitored VRP> and/or recorded to secure the effective operation of the system and for other VRP> lawful purposes.