Hi Charles, On Wed, Jun 11, 2003 at 09:02:16AM -0400, Charles R. Rusty Thompson wrote:

Can anyone provide a hint of a procedure for setting up LDAP with ORTS? We would like to link the Customer ID to a windows 2000 LDAP server. Is this possible?

Yes, it's possible. This should help you: Global: http://doc.otrs.org/1.1/html/customer.html Customer-Backend: http://doc.otrs.org/1.1/html/customer-user-backend.html Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972