I was searching this feature, but I did not find it :( I am going to try to implement something like that. If there is a way, please get us know. David Davis, Gary H wrote:

Is there a way to calculate the average time between states in OTRS? For example: we would like to know the average time between "open" and "closed successfully" for all tickets submitted to the "development" queue.

Any help would be appreciated….

Thanks Gary Davis PSIC Lab Manger

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