We have different responses for different queues but I am not able to modify the subject of the response. I was able to do this for the autoresponses but I need to replace the default RE:, when I replace the subject manually the RE: gets added anyway. Thanks in advance for any help. Regards, Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino Quality On-Line® Hengelosestraat 501 P.O. Box 1414 NL-7500 BK Enschede the Netherlands Phone +31 53 4809090 Fax +31 53 4342040 Internet http://www.qualityonline.com
On Friday, June 18, 2004 12:18 PM
Jorick Astrego
We have different responses for different queues but I am not able to modify the subject of the response. I was able to do this for the autoresponses but I need to replace the default RE:, when I replace the subject manually the RE: gets added anyway.
You cannot change the subject from within OTRS without thorough source code hacking. It is possible, but requires a some mandays to get it going, I suppose. Contact sales@otrs.de for a calculated offer. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Jorick Astrego -
Robert Kehl