Justin,
The only people that will show up in the list are the people that have that queue selected in their preferences. It is that way because some people watch certain queues while others don't. The list populates with agents who have chosen to monitor that queue. However, the "All" link allows you to override that list and pick from any agent.
Get your agents to select the queue in their preferences to be in the list.
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Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
Public key: http://keys.thajack.com/jd_lgc_public.asc
-----Original Message-----
From: Justin Wilson [mailto:j2sw@mtin.net]
Sent: Tuesday, April 05, 2005 9:40 PM
To: otrs@otrs.org
Subject: [otrs] "ALL" in ownership
Why must I click "All" to show the people I wish to assign ownership of a ticket to? Is there a way to have this list already there without clicking all?
Justin
--
"It's 10 O'Clock, do you know what your server is doing?"
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Justin S. Wilson
participants (1)
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Jack Doyle