Hi, In otrs 1.2.x we had set up sendmail BCC'ing so that we could archive all correspondences. We did this using the following line in Config.pm: $Self->{'SendmailBcc'} = 'xxx@xxxx.xxx'; After upgrading to OTRS 1.3.1 we are now finding that agent reminder mails appear to be getting BBC'ed as well. Is this a regression? Is there any way to turn it off? Thanks, -Brendan --- Cenqua: Software Tools for Continuous Quality http://www.cenqua.com