Hi Alan, You should check on the "PostMaster POP3 Account" section. Each pop3 account is defined to a specific Queue. Hopes that help, Tony Nguyen -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan Silver Sent: Wednesday, August 02, 2006 3:21 PM To: otrs@otrs.org Subject: [otrs] default queue Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2006080210000014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006