
Hi everybody, I am taking an error in the page of the customer , when I create a new ticket gives me the following error, someone can help me? Thank you ********************************************************* ************************************************************************** Error: Need TicketID! Comentario: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Apr 18 10:42:33 2008 Message: Need TicketID! Traceback (8811): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147.2.2) Line: 83 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24.2.1) Line: 318 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20.2.1) Line: 705 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47 ******************************************************************** ************************************************************************** -- ----------------------------------------------------------- ----------------------------------------------------------- Matias N. Sliafertas

help please...I'm getting the same error: Message: Need TicketID! Traceback (16547): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147.2.2) Line: 83 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24.2.1) Line: 318 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20.2.1) Line: 705 Module: /opt/spikesource/var/www/localhost/cgi-bin/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47 In my case I have upgraded from 1.3 to 2.2.7 updated the database with the DBUpdate scripts (to 2.0, 2.1, 2.2). And the agent side seems to work fine. Help please. Tona M.
participants (2)
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Matias N. Sliafertas
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Tonatiuh Medina