Hi, when my customer creates tickets via E-Mail all of my Users are getting E-Mail Notifications about the newly created ticket. If the customer created the ticket in the Web-Frontend, no of the users which are subscribed to this queue are getting any e-mail notification. Can I change that behavior? regards Hilmar _________________________________________________________________ E-Mail auf dem Handy kann so einfach sein: Testen Sie Windows Live Mail für Mobile - Beta http://ideas.live.com/programpage.aspx?versionId=6e782662-5f2a-4161-a64a-7f6...