Hi Martin,

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Hi Diego,

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Quoting Diego Fernandez :

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I'm logged as a customer at

http://helpdesk.openware.biz/otrs/customer.pl

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I go to new ticket, I fill in the "Subjetc" and "Text" fields. The

field

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"To" has only one option: "OTRS System - Queue: Postmaster - master queue". And click on "store" boton.

At the browser title appear "HTTP 500 Internal server error" And shows the page titled: "The page cannot be displayed"

The same occurs when I tried to store a phonecall logged as an agent.

What can i do?

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This look like a filesystem permission or config problem!

I found an error in the webserber error_log [Wed Nov 6 09:57:56 2002] [OTRS-CGI-959][Error][1:Kernel::Modules::CustomerMessage::Run][Line:191] [OTRS-CGI-959][Error][0:Kernel::System::Ticket::Number::DateChecksum::CreateTicketNr][Line:95] Can't open / opt/OpenTRS/var/log/TicketCounter.log: Permission denied [Wed Nov 6 09:57:57 2002] [error] [Wed Nov 6 09:57:57 2002] null: Died at /opt/OpenTRS/bin/cgi-bin/../../ Kernel/System/Ticket/Number/DateChecksum.pm line 99. I'll try to solve it, but if you have any suggestions, will be welcome.

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Use $OTRS_HOME/bin/SetPermission.sh and check $Self->{Home} in your Kernel/Config.pm. I've done this but no good results.

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Martin

Thanks. Diego.