Hello. We have a requirement where only certain Agents can move tickets from q to q. I thought RO (Read Only) and Note would allow the Agents to see their q and update but not be to Move tickets. This doesn't seem to be the case. The only way they can see their queues is by having RW access, which also gives them full authority to Move, change Owner and Priority, etc. Any ideas on how to restrict? Best regards, Jim ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------