email do not show up in the otrs system
hi all, I was very happy to find this great ticket request system. I installed the RPM for SuSE linux 7.3 (otrs-7.3-0.5-BETA7.i386.rpm) with YAST. After having installed a few missing perl mods the index.pl turned out to work fine. But when sending mails to the system they don´t show up in the otrs system, although I can see the mails in opt/OpenTRS/var/spool. when I looked at the error log of the httpd it says the following: index.pl: Use of uninitialized value in string ne at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 252, <TEMPLATEIN> line 42. please help bert preiss ps. the generic.pm is attached
Hi Bert, On Thu, Sep 19, 2002 at 04:22:11PM +0200, bert preiss wrote:
I was very happy to find this great ticket request system.
Thanks! :)
I installed the RPM for SuSE linux 7.3 (otrs-7.3-0.5-BETA7.i386.rpm) with YAST. After having installed a few missing perl mods the index.pl turned out to work fine. But when sending mails to the system they don´t show up in the otrs system, although I can see the mails in opt/OpenTRS/var/spool.
Ok. This looks fine. There a more possibilities. At first, check if the PostMaser.pl is working correctly! Pipe an email through: shell:~ # cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl Is this email shown?
when I looked at the error log of the httpd it says the following: index.pl: Use of uninitialized value in string ne at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 252, <TEMPLATEIN> line 42.
This is a little mistake in Generic.pm (frontend). But not important for the functionality.
bert preiss
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
Hi Martin,
thanks for your answer.
I checked the Postmaster.pl, piping an email through and there was an error
message:
"Can´t locate object method "new" via package "MIME::Parser" (perhaps you
forgot to load
"MIME::Parser"?) at /opt/OpenTRS/bin/..//Kernel/System/EmailParser.pm line
107, <STDIN> line 30."
and the email did not show up in the system.
I guess that´s a perl problem, and since I´m not a perl expert yet, could
you please help.
thank you very much
nice day:-)
bert
----- Original Message -----
From: "Martin Edenhofer"
Hi Bert,
On Thu, Sep 19, 2002 at 04:22:11PM +0200, bert preiss wrote:
I was very happy to find this great ticket request system.
Thanks! :)
I installed the RPM for SuSE linux 7.3 (otrs-7.3-0.5-BETA7.i386.rpm) with YAST. After having installed a few missing perl mods the index.pl turned out to work fine. But when sending mails to the system they don´t show up in the otrs system, although I can see the mails in opt/OpenTRS/var/spool.
Ok. This looks fine.
There a more possibilities. At first, check if the PostMaser.pl is working correctly! Pipe an email through:
shell:~ # cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl
Is this email shown?
when I looked at the error log of the httpd it says the following: index.pl: Use of uninitialized value in string ne at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 252, <TEMPLATEIN> line 42.
This is a little mistake in Generic.pm (frontend). But not important for the functionality.
bert preiss
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
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Hi Bert, On Fri, Sep 20, 2002 at 11:01:45AM +0200, bert preiss wrote:
thanks for your answer. I checked the Postmaster.pl, piping an email through and there was an error message: "Can´t locate object method "new" via package "MIME::Parser" (perhaps you forgot to load "MIME::Parser"?) at /opt/OpenTRS/bin/..//Kernel/System/EmailParser.pm line 107, <STDIN> line 30." and the email did not show up in the system.
I guess that´s a perl problem, and since I´m not a perl expert yet, could you please help.
Exact! :) MIME::Parser is a perl module fom CPAN. OTRS is using this kind of modules for the email parsing. Install perl-MIME-Base64, perl-MailTools, perl-MIME-Lite and perl-MIME-tools RPMs packages from your distribution (serie perl) and the PostMaster.pl should work.
thank you very much nice day:-)
You too. :)
bert
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 11:15am up 6 days, 3:52, 5 users, load average: 0.07, 0.03, 0.00
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