Thanks a ton!! got it &resolved. On 08-05-2013 PM 04:32, Steven Carr wrote:

Check Ticket::DefineEmailFrom under Ticket -> Core::Ticket

I have this set to "System Address Display Name" which uses the name you define for the address. I suspect this is set to "Agent Name" on your system.

On 8 May 2013 11:28, Darshak Modi wrote:

...

Hi, For different queues, I have set different from email address.

When replying from web interface, it displays right from address but the Name before from Address it displays wrong. e.g I have set system address as support@xyz.com, I think its because I am logged in as Darshak.

But If I reply, it shows Darshak , so for customer the mail address from displayed is Darshak. But that would be wrong. Is this standard behavior or I can change ?

Thanks Darshak

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