https://www.google.com/search?q=site:forums.otterhub.org+nagiosacknowledge+n... On Fri, Mar 15, 2013 at 5:57 AM, Darshak Modi wrote:

When ticket comes or on some events, the page throws error Contact your system admin. ****

The Agent gets notification, and then on web browser the error comes.****

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If I delete cache, rebuild config and restart Apache the error goes.****

The Folder /opt/otrs/var has 777 permission.****

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I had installed and uninstalled ITSM module and the error comes.****

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Apache Logs****

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The following log comes in apache.****

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Fri Mar 15 15:12:07 2013] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Output/HTML/DashboardCalendar.pm line 145.****

[Fri Mar 15 15:14:14 2013] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/DashboardCalendar.pm line 145.****

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Mar 15 15:15:16 2013*** *

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Message: Need TicketID!****

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RemoteAddress: 10.115.1.54****

RequestURI: /otrs/ index.pl?Action=AgentTicketLock;Subaction=Unlock;TicketID=27;ChallengeToken=cb759384ba97697d5bf1de0586140c97 ;****

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Traceback (22573): ****

Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50****

Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245*** *

Module: Kernel::System::Ticket::TicketLockSet (v1.587) Line: 3595****

Module: Kernel::Modules::AgentTicketLock::Run (v1.19) Line: 106****

Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866****

Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46****

Module: (eval) (v1.94) Line: 204****

Module: ModPerl::RegistryCooker::run (v1.94) Line: 204****

Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170****

Module: ModPerl::Registry::handler (v1.99) Line: 31****

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[Fri Mar 15 15:16:15 2013] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/DashboardCalendar.pm line 145.****

[Fri Mar 15 15:18:00 2013] [error] mkdir /opt/otrs/var/tmp/CacheFileStorable/CacheInternalQueue/7/1: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 79.\n****

[Fri Mar 15 15:18:00 2013] [error] [client 10.115.1.54] client denied by server configuration: /opt/otrs/favicon.ico****

[Fri Mar 15 15:18:05 2013] [error] mkdir /opt/otrs/var/tmp/CacheFileStorable/CacheInternalTicket/5/b: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 79.\n****

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