Ticket-Classifier?

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Problem with refresh of overview...

Ralf Hildebrandt

7 Aug 2013 7 Aug '13

6:53 p.m.

I have a queue for medical enquiries, which should be pre-sorted into subqueues. Currently I'm doing this using a postmaster-filter using "(keyword1|keyword2|keyword3)" etc. This works reasonably well, but what I thought is this: * assign keywords to every queue * check new mails for keywords, giving each queue a score corresponding to the number of keywords matched * assing ticket to the queue with the largest number of matches Does such a "classifier" module already exist? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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Patrick Banholzer

8 Aug 8 Aug

2:24 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

Hi everyone, we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log: Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found! Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working. Thanks Patrick

Carlos Andrés Gallego Arboleda

2:28 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

Hi, do you check if the files exists on the path??? If no exists you can download the tar.gz and put the files on the right path. Carlos. 2013/8/8 Patrick Banholzer

...

Hi everyone,

we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:

Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/**NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/**NavBarTicketSearchProfile.pm not found!

Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.

Thanks Patrick ------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs

Patrick Banholzer

4:25 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

Hi, the files don't exist and they don't exist in the tar.gz. of 3.1.7 either. Another guess? Am 08.08.2013 16:28, schrieb Carlos Andrés Gallego Arboleda:

...

Hi, do you check if the files exists on the path???

If no exists you can download the tar.gz and put the files on the right path.

Carlos.

2013/8/8 Patrick Banholzer mailto:patrick.banholzer@stz-softwaretechnik.de>

Hi everyone,

we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:

Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found!

Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.

Thanks Patrick --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young

5:18 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

did you rebuild config? On Thu, Aug 8, 2013 at 12:25 PM, Patrick Banholzer < patrick.banholzer@stz-softwaretechnik.de> wrote:

...

Hi, the files don't exist and they don't exist in the tar.gz. of 3.1.7 either.

Another guess?

Am 08.08.2013 16:28, schrieb Carlos Andrés Gallego Arboleda:

Hi, do you check if the files exists on the path???

If no exists you can download the tar.gz and put the files on the right path.

Carlos.

2013/8/8 Patrick Banholzer

...
Hi everyone,

we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:

Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found!

Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.

Thanks Patrick --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Patrick Banholzer

15 Aug 15 Aug

6:11 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

Hi, i just fired up the RebuildConfig.pl but this didn't help. Also we didn't have any plugins like ITSM installed. Do you have another guess? Thanks Patrick Am 08.08.2013 19:18, schrieb Gerald Young:

...

did you rebuild config?

On Thu, Aug 8, 2013 at 12:25 PM, Patrick Banholzer mailto:patrick.banholzer@stz-softwaretechnik.de> wrote:

Hi, the files don't exist and they don't exist in the tar.gz. of 3.1.7 either.

Another guess?

Am 08.08.2013 16:28, schrieb Carlos Andrés Gallego Arboleda:

...
Hi, do you check if the files exists on the path???

If no exists you can download the tar.gz and put the files on the right path.

Carlos.

2013/8/8 Patrick Banholzer mailto:patrick.banholzer@stz-softwaretechnik.de>

Hi everyone,

we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:

Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found!

Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.

Thanks Patrick --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs

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Alvaro Cordero

8 Aug 8 Aug

5:20 p.m.

New subject: Strange messages in logs after upgrade 2.4 -> 3.1

Did you have ITSM Modules installed and did you installed them again after upgrade. I believe those files are part of the ITSM modules and not the core OTRS modules, so they won't be in the tar.gz. Remenber when you upgrade you need to upgrade ITSM apart. Regards 2013/8/8 Patrick Banholzer

...

Hi, the files don't exist and they don't exist in the tar.gz. of 3.1.7 either.

Another guess?

Am 08.08.2013 16:28, schrieb Carlos Andrés Gallego Arboleda:

Hi, do you check if the files exists on the path???

If no exists you can download the tar.gz and put the files on the right path.

Carlos.

2013/8/8 Patrick Banholzer

...
Hi everyone,

we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:

Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found!

Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.

Thanks Patrick --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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participants (5)

Alvaro Cordero
Carlos Andrés Gallego Arboleda
Gerald Young
Patrick Banholzer
Ralf Hildebrandt