Thank you Gerald, I actually set that a few days ago to "Yes" but it doesn't seem to be working with newly created tickets since that point. The auto responses are still showing up as an article. ________________________________ [IMESD] Nick Lapp | IT Operations Specialist Nick.Lapp@imesd.k12.or.us InterMountain ESD | www.imesd.k12.or.us | www.intermountaininitiatives.org 541.966.3183 voice | 541.969.2400 cell | 541.966.3231 fax Scaling New Heights of Excellence From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, November 07, 2012 11:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] System Notification Articles http://forums.otterhub.org/viewtopic.php?t=16320 Ticket -> Core::Ticket TicketNewArticleIgnoreSystemSender (Default No). "Do I really *need* to record the AutoResponse? It kind of clutters, occupies space, and is generated by machines." Set to Yes and System messages won't create articles, though human messages always will. On Wed, Nov 7, 2012 at 2:06 PM, Nick Lapp mailto:Nick.Lapp@imesd.k12.or.us> wrote: Is there a way to hide/not record system notification articles? It gets to be too much information to look at when viewing tickets. I know I can apply a filter to not show them on an individual agent basis but I'm looking for more of a global solution. Thanks in advance! Nick OTRS 3.1.10 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs