You might also want to check SysConfig to see what this is set to... Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeExcludeCcRecipients On 17 April 2013 11:02, Steven Carr wrote:

Select "Reply All" instead of "Reply" and it will include the CC addresses.

On 17 April 2013 10:49, Mailing List wrote:

...

Hello,

We have recently upgraded our OTRS installation from version 2.4, to version 3.2. One issue that we have come across which is kind of urgent, is that when crafting a reply, it only replies to the original sender, not anyone in the CC or BCC fields. This unfortunately causes many headaches with keeping people in the loop on the progress of an issue. Has anyone experienced this? Or is there some setting to change? Thanks in advance.

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Ticket::Frontend::ComposeExcludeCcRecipients is also set to No. On Wed, Apr 17, 2013 at 6:12 AM, Mailing List wrote:

Is there any way to make that the default? 2.4 when you replied just included all CCed.

On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr wrote:

...

Select "Reply All" instead of "Reply" and it will include the CC addresses.

On 17 April 2013 10:49, Mailing List wrote:

...

Hello,

We have recently upgraded our OTRS installation from version 2.4, to version 3.2. One issue that we have come across which is kind of urgent, is that when crafting a reply, it only replies to the original sender, not anyone in the CC or BCC fields. This unfortunately causes many headaches with keeping people in the loop on the progress of an issue. Has anyone experienced this? Or is there some setting to change? Thanks in advance.

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