Hello, I've instaled OTRS otrs-2.0.2-01-win32.exe on a Windows XP machine. SMTP seems to work to manually reply to emails received via POP3. However, the auto-reply does not seem to work. I checked the otrs.log file and apparently the system appears to have logged the instance of sending the auto-reply. But in fact, nothing is actually sent. See log below: [Fri Sep 30 12:12:04 2005][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2005093010000033/Test 09/30 12:0] created (TicketID=4,Queue=HelpDesk,Priority=3 normal,State=new) [Fri Sep 30 12:13:08 2005][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Mike Quan ' from 'OTRS System '. HistoryType => SendAutoReply, Subject => Re: [Ticket#2005093010000033] Test 09/30 12:05; [Fri Sep 30 12:13:08 2005][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2005093010000033] (TicketID=4, ArticleID=7) to 'Mike Quan '. Please help. Thanks, Mike __________________________________ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com