Actually, I wish to make a different point about IRC. I really would like to have an IRC client "bolted" onto OTRS so that I can offer and capture support via IRC to the customer. Sometimes IRC would be fater than email, and better than phone - especially if allied to remote control of clients machine. Just my 5c worth Matthew

From: Stefan Berder Reply-To: "User questions and discussions about OTRS." To: "User questions and discussions about OTRS." Subject: Re: [otrs] OTRS needs IRC Date: Mon, 7 Jun 2004 11:02:10 +0200

On Mon, 07 Jun 2004 02:06:22 +0200 Robert Kehl wrote:

...

Am Mo, den 07.06.2004 schrieb Jesse um 1:04:

...

Do you guys have an IRC channel? If so that would be a great addition for support and info on OTRS.

Our support line is fully outlined here: http://www.otrs.de/supprt/ ^^^^^^-- support ? ::p What I understand is that he wants the same kinda support as the mailing-list. What I could suggest is to open an otrs chan on freenode as it's the irc network I know that has the most opensource activity. Website: http://www.freenode.org/ irc servers: http://www.freenode.org/irc_servers.shtml

I think peepz here can join for now

Stefan -- #=- Stefan Berder tel : 6 14 80 -=# #=- Ingénieur système et réseau 01 53 95 14 80 -=# #=- TRANSPAC / CSIG-SIS-ISS mail : sbe@oleane.net -=# #=- /(bb|[^b]{2})/ stefan.berder@francetelecom.com -=# _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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