Phone call message truncated

OTRS 1.2.4 I added a "Phone call" message to a ticket and my message looks like it's been truncated after 25 lines. I looked at all the buttons at the top of the page and none seem to expand what has been truncated. I then tried entering the remaining part of my message and that got truncated too! Is this expected behavior? Is this configurable somewhere? -- Marc Tardif Sitepak (514) 866-8883

On Monday, August 30, 2004 9:38 PM
Marc Tardif
I added a "Phone call" message to a ticket and my message looks like it's been truncated after 25 lines. I looked at all the buttons at the top of the page and none seem to expand what has been truncated. I then tried entering the remaining part of my message and that got truncated too! Is this expected behavior?
No.
Is this configurable somewhere?
No. Is this reproducable? Regards, Robert Kehl

Robert Kehl wrote:
On Monday, August 30, 2004 9:38 PM Marc Tardif
wrote: I added a "Phone call" message to a ticket and my message looks like it's been truncated after 25 lines. I looked at all the buttons at the top of the page and none seem to expand what has been truncated. I then tried entering the remaining part of my message and that got truncated too! Is this expected behavior?
No.
Is this configurable somewhere?
No.
Is this reproducable?
Yes, it has occured consistently for the few times I've had to use the "Phone call" feature. I tried to reproduce online using your demo site, but version 1.3.0 beta 1 does not seem to have the same problem. Do you have another demo site running my version, 1.2.4, which has also been truncated from my original message? If not, can you propose a way from me to reproduce this behavior so that you can witness this problem? -- Marc Tardif Sitepak (514) 866-8883

On Monday, August 30, 2004 10:07 PM
Marc Tardif
Robert Kehl wrote:
Is this reproducable? Yes, it has occured consistently for the few times I've had to use the "Phone call" feature. I tried to reproduce online using your demo site, but version 1.3.0 beta 1 does not seem to have the same problem. Do you have another demo site running my version, 1.2.4, which has also been truncated from my original message? If not, can you propose a way from me to reproduce this behavior so that you can witness this problem?
Not me personally, sorry. Contact me via PM to solve this through more private channels - but indeed I guess we can solve this on this list. What state settings does your Config.pm bear? Esp., did you change any of the default states? Regards, Robert Kehl
participants (2)
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Marc Tardif
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Robert Kehl