Hi I think i have also a problem with SMTP. I have configured the sendmail module for SMTP but when i try to send a ticket from the agent web interface I have the message : ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 14 12:16:29 2005 Message: Can't connect to mail.mycompany.com: Operation now in progress! Traceback (32621): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::System::Ticket::Article::ArticleSend (v1.92) Line: 1303 Module: Kernel::Modules::AgentTicketEmail::Run (v1.11) Line: 644 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: index.pl (v1.80) Line: 47 I use the same domain (mail.mycompany.com) with my mail client(thunderbird) and and i have no problems. any help? --- "Pim Rupert (Lemonbit)" a écrit :

Hi Michael,

Please use a proper subject to describe your e-mail.

...

I have had OTRS up and running, I was submitting emails through the customer interface, and even receiving emails for new account setups to my ISP and getting them in outlook. What I have setup is FreeBSD with Sendmail configured. I have my emails going to the OTRS system and also OTRS was! Sending them to our companies email at helpdesk. It seems as though I cannot receive any eamils to our ISP mail server, so when I check my mail client(outlook) I never receive any mail messages. The docs say that it uses a flat configured sendmail and that all should work out of the box.

Please clarify this: * do you have troubles *receiving* e-mail via OTRS/POP3? * do you have troubles *sending* e-mail via OTRS? * are you using your own server to send mail (via sendmail) or are you using your ISP's mailserver?

Kind regards,

Pim Rupert Lemonbit Internet

...

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Guys (PIM), I looked through the var/log/maillog file and noticed that everytime I submit a ticket from the customer interface I get the following errors in the "var/log/maillog" Nov 14 00:14:41 falcon sm-mta[61018]: jABJomdq033628: to=, ctladdr= (1046/104 6), delay=2+12:23:53, xdelay=00:00:01, mailer=esmtp, pri=11100778, relay=defiance.xo.com. [207.155.252.110], dsn=4.2.0, stat= Deferred: 450 : Sender address rejected: Domain not found Notice that its going to "mbelz@sky-river.com" which is correct but the "ctladdr= is the hostname "falcon.sky-river.com" + domain "sky-river.com" we do not have a otrs@falcon.sky-river.com email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys, PS sorry for the no subject line it was like 3 am lol. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Monday, November 14, 2005 8:59 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] problems sending/receiving mail on freebsd PIM, The problem occurs when I use the customer interface. It looks like OTRS is getting the messages in it's qeueu but they never leave the cue and email are never sent to the address sepcified. I am using my ISP mail server, our company uses an outside ISP. Sendmail is able to send mail messages to it. It appears as though it is something in OTRS that is maybe routing the mail to the hostname of my box @ our ISP. Maybe? I do not have anything configured for POP3, and I am using sendmail only as a passthrough enabled = yes. I have telneted to our mail server and was able to send a test message. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Sunday, November 13, 2005 11:52 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] problems sending/receiving mail on freebsd Hi Michael, Please use a proper subject to describe your e-mail.

I have had OTRS up and running, I was submitting emails through the customer interface, and even receiving emails for new account setups to my ISP and getting them in outlook. What I have setup is FreeBSD with Sendmail configured. I have my emails going to the OTRS system and also OTRS was! Sending them to our companies email at helpdesk. It seems as though I cannot receive any eamils to our ISP mail server, so when I check my mail client(outlook) I never receive any mail messages. The docs say that it uses a flat configured sendmail and that all should work out of the box.

Please clarify this: * do you have troubles *receiving* e-mail via OTRS/POP3? * do you have troubles *sending* e-mail via OTRS? * are you using your own server to send mail (via sendmail) or are you using your ISP's mailserver? Kind regards, Pim Rupert Lemonbit Internet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Pim, Which file do I need to access to "hack" the headers? Can you give a psuedo code run down of this thanks. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Monday, November 14, 2005 10:58 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] problems sending/receiving mail on freebsd Hi Michael, I hope I understand this correct (as English is not my native language): Problem: Any messages sent out via OTRS will fail at delivery.

Notice that its going to "mbelz@sky-river.com" which is correct but the "ctladdr= is the hostname "falcon.sky-river.com" + domain "sky-river.com" we do not have a otrs@falcon.sky-river.com email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys

falcon.sky-river.com is the hostname of the machine on which OTRS is running otrs is the user which sends e-mails from server 'falcon' Probably your ISP is blocking this e-mail, because they don't manage mail for falcon.sky-river.com Various solutions: 1) Just use your own mailserver on your FreeBSD machine (why the heck not?) 2) Ask your ISP to allow mail from falcon.sky-river.com 3) Hack into OTRS to fake the Return-Path (original 'sender' in e- mail headers) And I don't care about your alcohol habits, as long as my mailbox is ordered nice and clean. j/k ;-) Kind regards, Pim Rupert Lemonbit Internet

Your absolutely right about that PIM! My ISP does not honor falcon.sky-river.com, it does not exist. Our domain is sky-river.com though. That is why im not getting the emails, I remember in my early days with OTRS a few months ago I was getting the emails???? HMMMMM now I am not. Anyways could you send me some info on hacking the headers. Thanks.

I advice you to not hack into OTRS (I frankly don't even know which file you need to edit, although it won't be a big 'hack') as there are two other reasonable solutions for this problem. Kind regards, Pim Rupert Lemonbit Internet

The first thing I thought of was to call my ISP and have them create for me a customized distribution list called " otrs@falcon.sky-river.com" how does this sound? I have a dist list creator in my admin profile but it only supports @sky-river.com not hostname.sky-river.com, does it sound viable to have the ISP creat a special distribution list for our falcon.sky-river.com suffix?

Normally... I would think it's an odd question. But if you have some kind of expensive SLA or the server you are running OTRS on is co- located / rented at your ISP it would be a quite reasonable question. But I still don't get why you just don't use the MTA on your FreeBSD machine... Kind regards, Pim Rupert Lemonbit Internet

This so called hacking would need to be in a universal spot, so it would be static for all emails submitted by customers. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Monday, November 14, 2005 10:58 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] problems sending/receiving mail on freebsd Hi Michael, I hope I understand this correct (as English is not my native language): Problem: Any messages sent out via OTRS will fail at delivery.

Notice that its going to "mbelz@sky-river.com" which is correct but the "ctladdr= is the hostname "falcon.sky-river.com" + domain "sky-river.com" we do not have a otrs@falcon.sky-river.com email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys

falcon.sky-river.com is the hostname of the machine on which OTRS is running otrs is the user which sends e-mails from server 'falcon' Probably your ISP is blocking this e-mail, because they don't manage mail for falcon.sky-river.com Various solutions: 1) Just use your own mailserver on your FreeBSD machine (why the heck not?) 2) Ask your ISP to allow mail from falcon.sky-river.com 3) Hack into OTRS to fake the Return-Path (original 'sender' in e- mail headers) And I don't care about your alcohol habits, as long as my mailbox is ordered nice and clean. j/k ;-) Kind regards, Pim Rupert Lemonbit Internet