What web server and Perl implementation are you using? Hugh On 11/3/10, Ronaldo Richieri wrote:

Hi,

I'm trying to chance a Config.pm file to update some Auth parameters. OTRS searchs Customer on a AD Server. There are configurations for it but even if a remove the Config.pm file, the system still finding the customer in the AD via LDAP authentication.

Is this configuration cached somewhere? Is there a way to force OTRS to read Config.pm settings as default or something like that?

Thanks,

Ronaldo Richieri (15) 8818-2009 http://richieri.com skype: rrichieri twitter: @richieri

One thing that can be a bit tricky is that - even if you change the connection info in Config.pm - the *results* are cached for a couple of minutes. If you search for 'John", then remove the customer backend configuration, then do the same search for "John" again OTRS will present you the cached results. You can use the bin/CacheDelete.pl script to remove the cache. hth, Mike. On Wed, Nov 3, 2010 at 4:18 PM, Ronaldo Richieri wrote:

Hi,

I'm trying to chance a Config.pm file to update some Auth parameters. OTRS searchs Customer on a AD Server. There are configurations for it but even if a remove the Config.pm file, the system still finding the customer in  the AD via LDAP authentication.

Is this configuration cached somewhere? Is there a way to force OTRS to read Config.pm settings as default or something like that?

Thanks,

Ronaldo Richieri (15) 8818-2009 http://richieri.com skype: rrichieri twitter: @richieri

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