Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote:

Hi,

is there a way to use otrs for internal tickets between 2 agents?

I tryed different ways: I created 2 new "personal" queues for each agent and 2 new external email address to use it as the recipient address for a new ticket, but it did not worked.

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