I now know what you mean by "freefields" because I checked on a test copy of the latest version 2.3.3. But our working copy is version 2.2.5 and I can't see "freefields" on the Zoom menu bar. But I can see an option called "Additional ITSM Fields" which unfortunately gives us an error message saying "AgentTicketITSMField not registered in Kernel/Config[..]". Is this the field I should be editing and if so how do I get it registered in the Config file? Hope that makes sense! Thanks a lot Bis

--- On Wed, 11/2/09, LQ Marshall wrote:

...

From: LQ Marshall Subject: RE: [otrs] Editing the subject line of a ticket To: bis_d@yahoo.co.uk, "'User questions and discussions about OTRS.'" Date: Wednesday, 11 February, 2009, 3:29 PM Click on freefields while zoomed into a ticket, no documentation is necessary for this. Although I suppose if you've customized things there may be an permissions issue.

The "Title" line could also be edited when forming responses to the user/customer just don't modify the ticket tracking information.

LQ

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of bis Sent: Wednesday, February 11, 2009 9:52 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Editing the subject line of a ticket

Thanks very much for your help - really appreciate it - would it be possible to refer me to the relevant section of the documentation where I can learn how to edit the ticket title in the freefields (and which file to edit)?

Best

Bis

--- On Wed, 11/2/09, Obee, Daniel wrote:

From: Obee, Daniel Subject: Re: [otrs] Editing the subject line of a ticket To: "User questions and discussions about OTRS." Date: Wednesday, 11 February, 2009, 12:59 PM

The ticket title can be edited in the freefields.

Greets

Daniel