RE: [otrs] What does "split" do?
Can you give a practical example of how this feature would be used? Martin Edenhofer wrote:
On Fri, Apr 16, 2004 at 10:03:00AM -0600, Tyler Hepworth wrote:
In addition to "forward", I noticed there is an option to "split". What is that?
So you can split/copy an ticket.
Tyler Hepworth
Martin Edenhofer
Jake Covert
On Fri, Apr 16, 2004 at 12:17:55PM -0400, Covert, Jake wrote:
Can you give a practical example of how this feature would be used?
A customer sends an email with two questions (to different topics). So "split" the ticket and move one ticket to "Queue A" and the other ticket to "Queue B". -Martin
Martin Edenhofer wrote:
On Fri, Apr 16, 2004 at 10:03:00AM -0600, Tyler Hepworth wrote:
In addition to "forward", I noticed there is an option to "split". What is that?
So you can split/copy an ticket.
Tyler Hepworth
Martin Edenhofer
Jake Covert
participants (2)
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Covert, Jake -
Martin Edenhofer