Take ownership, move it, then assign ownership back.
-----Original Message-----
From: Shue, Daniel G.
Sent: Thursday, 29 October 2009 11:19 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Move Tickets that are locked
Thanks for the responses guys! I was looking for a way to leave the
owner and the 'lock' with the agent, just move it from my queue, to
their queue. The other agent locked the ticket while it was still part
of my divisions queue. In other words, I don't want to have to take
ownership to move it. Can this be done?
Daniel
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
James Morgan
Sent: Thursday, October 29, 2009 1:40 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Move Tickets that are locked
Set yourself as the owner of the ticket?
James.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Shue, Daniel G.
Sent: Thursday, 29 October 2009 12:41 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Move Tickets that are locked
I'm trying to move a ticket that is locked/owned by another agent. I
have full control to the system, an admin. However, I can't move that
locked ticket:
Warning: Sorry, you need to be the owner to do this action!
Any ideas as to how I can work around this?
TIA
Daniel
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