Thanks! ----- Original Message ----- From: "Yashpal Nagar" To: "User questions and discussions about OTRS.org" Sent: Wednesday, April 26, 2006 1:48 PM Subject: Re: [otrs] Is it possible to purge all tickets and start new withoutlosing the config?

You need to config this in your condig file i.e /Kernel/Config.pm ## $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; # Ticket::CounterLog # counter log $Self->{'Ticket::CounterLog'} = '/var/log/TicketCounter.log'; ### For more options look at the /Kernel/Config/Defaults.pm

/var/log/TicketCounter.log is the last ticket allocated. Which you need to set 0 for next ticket to be 1 ;)

For more info look at the docs. Yash

Volker.Lipper@de.mecglobal.com wrote:

...

yes it is, search mailinglist for numbergenerator. the last given number is kept in a file that is named..... aaargh dont remeber, search mailinglist.

Li

otrs-bounces@otrs.org schrieb am 26.04.2006 13:21:15:

...

Is there a way to purge all tickets and restart the numbering?

After testing I want to delete everything in the system except the queues,users (config) and restart the number.

Additionally, is it possible to number from 1?

We would like to have a simple incremental number 1,2,3, etc ...

Thanks!

Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/

------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/