OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

Hello All, I am getting below error message frequently. When I look at Daemon::SchedulerCronTaskManager::Task , I see the setting is read only or locked. Why I am getting this message or how can I disable this check? I am sure there is no problem with the Internet access of the server. Thanks in advance. Yilmaz -------- İletilmiş İleti -------- Konu: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck Tarih: Fri, 18 Dec 2015 08:20:35 +0200 Kimden: ..... Kurum: ..... Kime: ..... ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-27 Perl: 5.20.2 OS: linux Time: Fri Dec 18 08:20:35 2015 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout Traceback (10629): Module: Kernel::System::WebUserAgent::Request Line: 209 Module: Kernel::System::CloudService::Backend::Run::Request Line: 331 Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127 Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39 Module: (eval) Line: 436 Module: Kernel::System::Console::BaseCommand::Execute Line: 430 Module: (eval) Line: 147 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259 Module: (eval) Line: 316 Module: main::Start Line: 316 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check... Am 18.12.2015 um 09:31 schrieb Yılmaz Bilgili:
Hello All,
I am getting below error message frequently. When I look at Daemon::SchedulerCronTaskManager::Task , I see the setting is read only or locked. Why I am getting this message or how can I disable this check? I am sure there is no problem with the Internet access of the server.
Thanks in advance.
Yilmaz
-------- İletilmiş İleti -------- Konu: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck Tarih: Fri, 18 Dec 2015 08:20:35 +0200 Kimden: ..... Kurum: ..... Kime: .....
ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-27 Perl: 5.20.2 OS: linux Time: Fri Dec 18 08:20:35 2015
Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout
Traceback (10629): Module: Kernel::System::WebUserAgent::Request Line: 209 Module: Kernel::System::CloudService::Backend::Run::Request Line: 331 Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127 Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39 Module: (eval) Line: 436 Module: Kernel::System::Console::BaseCommand::Execute Line: 430 Module: (eval) Line: 147 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259 Module: (eval) Line: 316 Module: main::Start Line: 316 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
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-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Many thanks.

18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is deselected now but I just get one more email. I am afraid it didn't work for me! Regards, Yilmaz

Hi Yilmaz,
try this way, work for me.
edit this file:
/opt/otrs/Kernel/Config/Files/Daemon.xml
1.
find:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck"
Required="1" Valid="1" ReadOnly="1">
fix:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck"
Required="0" Valid="0" >
2.
find:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck"
Required="1" Valid="1" ReadOnly="1">
fix:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck"
Required="0" Valid="0" >
-Never
2015-12-18 23:29 GMT+08:00 Yılmaz Bilgili
18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is deselected now but I just get one more email.
I am afraid it didn't work for me!
Regards,
Yilmaz
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Hi, thank you. 18-12-2015 17:41 tarihinde Never Min yazdı:
Hi Yilmaz,
try this way, work for me.
edit this file: /opt/otrs/Kernel/Config/Files/Daemon.xml
1. find: <ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck" Required="1" Valid="1" ReadOnly="1">
fix: <ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck" Required="0" Valid="0" >
2. find: <ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck" Required="1" Valid="1" ReadOnly="1">
fix: <ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck" Required="0" Valid="0" >
-Never
2015-12-18 23:29 GMT+08:00 Yılmaz Bilgili
: 18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is deselected now but I just get one more email.
I am afraid it didn't work for me!
Regards,
Yilmaz

You have to restart the daemon... Am 18.12.2015 um 16:29 schrieb Yılmaz Bilgili:
18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is deselected now but I just get one more email.
I am afraid it didn't work for me!
Regards,
Yilmaz
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

It worked, thanks again. 18-12-2015 17:58 tarihinde Renee B yazdı:
You have to restart the daemon...
Am 18.12.2015 um 16:29 schrieb Yılmaz Bilgili:
18-12-2015 10:38 tarihinde Renee B yazdı:
See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions how you can disable the check...
Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is deselected now but I just get one more email.
I am afraid it didn't work for me!
Regards,
Yilmaz
participants (3)
-
Never Min
-
Renee B
-
Yılmaz Bilgili