Hi Luis, Thanks a lot for your reply. I renamed the file like you said and now the support module is telling me proper informations, everything is OK :) Laurent Luis Miguel a écrit :

Hi Laurent,

Apache reads the files in the /etc/httpd/conf.d/ directory in alphabetical order. So it reads otrs.conf before perl.conf. Rename perl.conf to 0-perl.conf to make sure perl libraries are loaded before it reads otrs.conf.

Hope it helps, Luis Miguel Navas

On Mon, Feb 9, 2009 at 5:37 PM, Laurent Minost mailto:lminost@denyall.com> wrote:

Hi everyone,

I'm wondering how OTRS Support module is getting informations about WebServer please because on my installation, it tells me that a lot of things are critical where it should not :

Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical

Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical

Check used mod_perl version. You should use mod_perl to increase your performance. Critical

-> Running system is : [root@daotrs conf.d]# cat /etc/redhat-release CentOS release 5.2 (Final)

-> Apache::DBI module is installed and declared in otrs.conf : [root@daotrs conf.d]# rpm -qa | grep -i apache perl-Apache-DBI-1.07-1.el5.rf

[root@daotrs conf.d]# rpm -ql perl-Apache-DBI /usr/lib/perl5/vendor_perl/5.8.8/Apache /usr/lib/perl5/vendor_perl/5.8.8/Apache/AuthDBI.pm /usr/lib/perl5/vendor_perl/5.8.8/Apache/DBI.pm ...

[root@daotrs conf.d]# grep DBI /etc/httpd/conf.d/otrs.conf PerlModule Apache::DBI

-> Same thing for Apache2::Reload [root@daotrs conf.d]# grep -i reload /etc/httpd/conf.d/otrs.conf # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload

-> Same thing for mod_perl [root@daotrs conf.d]# rpm -qa | grep -i mod_perl mod_perl-2.0.2-6.3.el5

[root@daotrs conf.d]# grep mod_perl /etc/httpd/conf.d/perl.conf LoadModule perl_module modules/mod_perl.so

verified this point from /server_info and saw that module is properly loaded ...

Does it looks like something is weird with Support module detection/test please ? Any performance/improvements tips are also welcomed please :) How can I really check that mod_perl / Apache2::Reload / Apache::DBI are properly used/activated for OTRS please ?

Thks,

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs